Our terms of service

Hello there,  by choosing to work with us you are agreeing to the terms detailed below, these terms are vital to ensuring a smooth and successful project. Please take the time to read them carefully and get in touch if you have any questions at all.

We look forward to getting started on your project.

  1. ‘us’,‘we’ and ‘our’ refers to
  2. These terms & conditions of service apply to any work done for the client by us.
  3. The client is under no obligation to offer us work; neither are we under any obligation to accept work offered by the client.
  4. We will provide service(s) as mutually agreed, confirmed in by the client by writing or email.
  5. The work will be carried out unsupervised at such times and places as determined by us, using our own equipment.
  6. We confirm that we are responsible for our own Income Tax and National Insurance contributions, and will not claim any benefits granted to the client’s employees.
  7. We agree to attend the client’s or other premises for any necessary meetings – However the time spent and agreed reasonable expenses incurred to be reimbursed by the client.
  8. The client will reimburse us for agreed reasonable expenses over and above usual expenses incurred in the process of creative or technical work.
  9. The client will pay us an agreed flat fee for the job.
  10. The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the client.
  11. If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, we may renegotiate the fee and/or the deadline.
  12. Should required content or supplied assets not be received from the client within the timescale agreed at the beginning of the project then any deadlines are subject to renegotiation.
  13. Without exception where creative work has been signed off by the client and amendments or additions are required to the visuals or layout following this stage these amendments or additions will be chargeable at an additional hourly rate and any agreed deadlines renegotiated.
  14. Where signed off creative has been supplied to us and a fee agreed for the functional code based on this creative, if amendments or additions are required to the visuals or layout following this stage these amendments or additions will be chargeable at an additional hourly rate and any agreed deadlines renegotiated.
  15. Similarly, if, during the term of our work, additional tasks are requested by the client, we may renegotiate the fee and/or the deadline.
  16. Unless otherwise agreed we invoice on a 40/60 basis – 40% of the final balance due before we commence work, and 60% on completion and delivery of the project which meets the signed off specification.
  17. The final invoice is due not when the project goes live or the client chooses to use/utilise the supplied work but on completion and delivery of work which meets the signed off specification.
  18. Any content created by us as part of the process will remain the copyright of us throughout the process but become the copyright of the client following full receipt of payment, unless otherwise agreed.
  19. The nature and content of the work will be kept confidential and not made known to anyone other than the client and its contractors without prior written permission.
  20. We guarantee that any work that we subcontract on behalf of the client will be completed to the same standard, schedule and budget and with the same conditions of confidentiality.
  21. If our work is unsatisfactory, we will rectify it in our own time and at our own expense.
  22. Unless agreed otherwise at the outset, payment will be made within 30 days of receipt of our invoice, according to the Late Payment of Commercial Debts (Interest) Act 1998.
  23. Under the terms of the Data Protection Act 1998, the client and us may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
  24. Either the client or us has the right to terminate a contract for services if there is a serious breach of its terms.
  25. We may use the client’s name in our promotional material unless otherwise agreed.
  26. This agreement is subject to the laws of England and Wales, and both us and the client agree to submit to the jurisdiction of the English and Welsh courts.